About Us

Vision and Mission:

Mobile Service Center Orlem Malad west Mumbai opened up in December 2014 with a vision to provide VIP and Quality support service to Apple Premium customers.

Trained and Certified Technicians:

We have trained, certified and experienced technicians who handle the repairs in a reasonable allocated time.  Technicians use only Apple tools, and follow best practices and standard operating procedures designed and maintained by the center.

Privacy Policy:

How sure you are of Data Privacy or Data Protection. We have stringent Data Privacy policies. We complete backups and restoration in a secure manner. Do you know that Data can be recovered after formatting. Before you sell your laptop, we can do data destruction. We handle Customer information and Customer Data in the most secure and private manner possible. When you leave your device at Mobile Service Center Orlem Malad west Mumbai, you have have peace of mind knowing that your device and data is in safe hands.

Customer Satisfaction:

Here in Mobile Service Center Orlem Malad west Mumbai , we pride that Customer Satisfaction is our primary our service level Objective. Our trained customer service advisors always deal with customers with respect,  understanding them and patiently attending to their needs. They go into detail into explaining why a failure in the device may have occurred and always make it a point to inform the customer of best practices in preventing a recurrence. 

Our Process:

As of now we do not have device pickup. A device can be scheduled for drop by filling up the form online. The device will need to be inspected by a Certified Service Technician in order to diagnose the fault and provide the customer with a quote. Once the Quote is approved by the customer, the technician completes the repair.The device is then scheduled for delivery the next day to the customers preferred location.
Mobile Service Center Orlem Malad west Mumbai is not an Authorized Service Center, by this we mean we do not cover repairs under warranty or repairs for parts that fall under the recall program. This also means that we can upgrade your computer with SSD drives and also perform repairs to your device instead of entire part replacements which will always work out at a more reasonable rate. Our Appointments are mostly full for a month to two months in advance, but we will always try our best to go out of our way to help you if we can. 

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